HELP CENTER

Is MarmotVPN free to use?


All lines provided by the MarmotVPN are free to connect and do not limit the length of time and traffic. 


How to switch server location?


Click the arrow on the right side of the country to enter the list of lines. Choose the location you want, then VPN will connect to the location you click.


Cannot connect & Trouble shooting


Here are few quick steps that can help you troubleshoot the connection issues:

1.      Check if your MarmotVPN is the latest version

2.      Make sure you have internet connections your device(Wifi or Mobile network).

3.      Try to connect with a different server. If you are not looking to use the server in a specific location, you may tap "country" to pull up the server list page and change a different server.

lf it still does not work for you, please contact us by clicking on ‘Feedback’ and provide us with your country and network provider name.


What is VPN and why do you need

VPN (Virtual private network) is a network technology that provides a secure and encrypted connection over a public network such as internet for it' s users. You can think of VPN as a secured tunnel for connection; your internet traffic is routed through that tunnel with encryption.
What can MarmotVPN actually do for me?
1.      Protect you in open network from prying eyes
When you are on a open network such as public Wifi hotspot, someone with right skillset and bad intention can easily grab your personal information such as personal emails, credit card information etc.
2.      Stay anonymous online
When you are connected to a network and using the internet service, various providers such as ISP (internet service provider) or web service provider can see your internet traffic to a certain extent, (e.g., What you are sending/receiving; what address is it)
3.      Set your virtual location anywhere in the world
There are various internet contents or applications have Geo-restriction which is managed by tracing the login IP address to its region. Thus, to whom traveled/worked in a foreign country or streaming fans who live outside of service area, the Geo-restriction made it hard for them to enjoy their favorite shows or websites.
4.      Unblock websites in restricted network environment(School, workplace)
Most of the school nowadays provide Wifi connection but at the same time they also set various restrictions on certain internet contents(e.g. youtube, twitter). Their intention is make sure the students don' t shift away from their primary focus, however it is also limiting the information that student can gather from internet for their school related projects/research.
You can bypass these restrictions using MarmotVPN to access any school-blocked internet contents.


How can MarmotVPN protect my data?


We use SSL to encrypt your internet data.Your Data is undecipherable to prying eyes while in transit.Also, MarmotVPN does not log your activities .So please feel safe.